Cancellation Policy

If you are unable to keep a scheduled appointment, please give a minimum of 24 hours advanced notice, to prevent a 50% charge of the service scheduled. ➡️ If your service is a 3 hour or more service, please let us know 48 hours in advance if you need to cancel. New guests are required to submit a credit card to reserve their appointment. No charges will be made to your credit card unless you no show or cancel your appointment outside of our 24 hour cancellation policy.

As new Hair Extension Installations are an all day appointment, please give a minimum of 48 hours advance notice, to prevent losing your deposit.

Redo Policy

At Vanessa Overton Salon, our mission is simple: we want you to adore your hair.

We work hard to get it right the first time with detailed consultations and top-notch skills. Some dream looks take a journey (Rome wasn’t built in a day, and neither are perfect highlights), but we’re with you every step of the way.

If the event that your hair isn’t exactly what you wanted, please contact us within 7 days. We must see your hair to determine if the dissatisfaction is an error on our part so we can move forward with getting your hair where we want it.

If we determine that a client has changed their mind or that it was expressed that multiple steps and services would be needed to achieve the desired look we will encourage the guest to continue on the prescribed path to achieve the desired outcome or possibly prescribe a path back to the original look.

In the event you are not happy with the results, we will invite you in for a consultation to determine if a mistake has been made. If we determine a mistake was made by our service provider we will offer to make the adjustments needed to achieve the original consulted look with another service appointment. In the event you had your hair done at another salon, we are no longer able to adjust services. No refund of money is given for services.

Retail exchanges may be made within 10 days from date of purchase. One of our product specialists will help you choose the perfect product for you. All professional tools, promotional and discounted retail items are final sale. Please see manufactures warranty for all hot tools.

Chemical Service

You have chosen to receive a chemical service with us. We pride ourselves on our high level of skill and our long lasting relationships with our guests. Here are some tips that can make your service results more successful.

1. Chemical services can have varying results based on your individual hair.

2. It is extremely important that you make your stylist aware of any and all other processes you have used on your hair.

3. There is a risk of your jewelry (earrings and necklaces) being damaged or lost during your service. We recommend you remove them before your service. We also recommend changing into one of our robes hanging in our dressing room by hanging your top up on a hanger and exchanging that for a robe so that your clothes will not become stained or damaged during the process.

4. Please feel comfortable contact the salon within 3 days after your service if you have any questions or concerns.

Refund Policy

No Returns. No Exchanges. No Exceptions. We like to keep things simple—and final. All sales are as final as the last season of your favorite show. Once it’s yours, it’s yours.

Everything’s a “Final Sale” Whether it says “Final Sale” or not, consider it written in glitter: no take-backs, no swapsies.

Refund Process? What Refund Process? Since we don’t do returns or exchanges, there’s no refund process to speak of. But hey, think of it as a commitment to love your purchase forever. 💕

Meet Vanessa

Hey there, gorgeous.

I’m Vanessa Overton, and I’ve spent the last 15+ years helping women fall back in love with their hair. Not in a “dramatic movie trailer” kind of way, although honestly, great hair does deserve its own soundtrack.

My specialty is luxury hair extensions and custom color that looks effortless, natural, and completely you. Whether you want more length, more volume, more dimension, or just that “I woke up like this but definitely had a professional involved” kind of finish, I’m here for it.

I believe great hair should never feel forced. It should move beautifully, blend seamlessly, and fit your lifestyle. That’s why every appointment starts with understanding your hair, your goals, your routine, and the look you actually want when you leave the salon.

GIFT CARDS

Give her the gift of really, really good hair

Some gifts get opened, smiled at, and quietly placed in a drawer. This is not one of those gifts.

A Vanessa Overton Salon gift card is perfect for the friend, sister, mom, bride-to-be, or overworked human who deserves a little time in the chair and a serious hair refresh. From bright, dimensional highlights to lived-in balayage and seamless extensions, this is the kind of gift that turns into compliments, selfies, and at least one “wait, who does your hair?”

Ask About Gift Cards

Vanessa Overton Salon in Huntington Beach, CA provides personalized beauty and salon services designed to help every client feel confident, refreshed, and cared for.